Job Description

Call Center Representative

Location: Fargo, North Dakota

Duration: 1 year, contract

Shift Details: 0930-1800

Pay Rate: $21.25/hr

NOTE for Summer Hours:

Enter summer hours of operation Monday 07/28 one shift 0700-1530 and will continue thru mid Oct on this one shift and then around that time go back to regular hours of operation 0600-1800.

RESPONSIBILITIES

• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnoses, assess and resolve problems or issues
• Monitor progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders

QUALIFICATIONS

At a minimum, you’ll need:

• Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.

It’d be great if you also have:

• High school diploma or equivalent
• 1-year related experience preferably within a call center environment
• Strong customer service skills and the ability to satisfactorily resolve issues
• Solid ability to multitask with exceptional organizational skills
• Ability to thrive under pressure while delivering solutions that exceed customer expectations

JN003

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