Job Description

Senior AI Manager

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

This senior AI manager role is pivotal in delivering strategic Generative AI (GenAI) and Machine Learning (ML) initiatives that will transform Global Payments. You will be responsible for leading a team responsible for the development, implementation, and management of our AI infrastructure. This role is pivotal in overseeing and implementing our CI/CD processes, automation, and deployment of all AI tools and applications developed or supported by the AI Team. The ideal candidate will have a robust background in AI/ML platform management, and a proven track record of leading technical teams in a fast-paced environment. You will need to foster a culture of innovation and ensure ongoing alignment of initiatives with evolving business strategies, at a global level.

Responsibilities

• Lead, mentor, and manage a team of devops and platform engineers, to build best in class platform automation and help drive value for Global Payment in leveraging new GenAI and ML technology.
• Passionate about customer success with what your teams build. Take care to measure and monitor, that what your teams build is used, and useful to driving business outcomes.
• Develop and execute the strategic vision for AI platforms, ensuring alignment with organizational goals and objectives.
• Architect and maintain scalable AI infrastructure, including MLOps/LLMOps for GenAI LLMs and ML models, both commercial and open source.
• Ensure alignment to appropriate patterns and standards for cloud integration and automation.
• Oversee the design and implementation of CI/CD pipelines tailored for AI workflows, ensuring efficient and reliable deployment processes.
• Lead the automation of scripting processes to enhance operational efficiency and reduce manual intervention, identifying opportunities for reuse and improved efficiency.
• Collaborate with cross-functional team leaders to integrate AI solutions seamlessly into existing systems.
• Ensure compliance with industry standards and best practices in AI platform management, including security protocols and data governance policies.
• Stay abreast of emerging technologies and trends in GenAI and machine learning to drive continuous improvement and innovation within the platform.
• Inspire and motivate your team, and foster a positive and productive work environment consistent with Global Payment's values.

Must Haves:

• Bachelor's in Computer Science, Math, AI, or a related area.
• Hands-on engineering experience with production ready GenAI & Machine Learning applications running on AWS SageMaker, AWS Bedrock, Google VertexAI and Snowflake Cortex.
• At least 6 years of experience in software and/or platform engineering, including supporting cloud infrastructure for enterprise-grade systems with at least 2 of those years leading a technology team. This includes strong understanding of cloud services, security, access controls and integration options.
• Deep understanding of Infrastructure as Code -strong preference for Terraform- , CI/CD and automation for AI/ML workflows.
• Understanding of observability in a cloud environment.
• Deep understanding of containerization and designing ephemeral solutions.
• Familiarity with industry trends and various LLMs. This should include commercial Foundational Models from OpenAI, Anthropic, Cohere, Google, as well as open-source models.
• Passionate engineering leader with experience building high performance DevOps and platform teams.
• Proficiency in stakeholder management to effectively communicate and manage expectations of those linked to the work outside your team.
• Proficiency in project management and resource allocation to ensure timely, efficient and successful delivery of outcomes.
• Experience in strategic planning and execution with strong decision-making skills to align initiatives with business goals and make informed choices that benefit the organization.
• Some experience in handling compliance and regulatory requirements to ensure engineering practices adhere to relevant laws and regulations.

Bonus Attributes:

• Familiarity with big data technologies (Apache Spark, Kafka)
• Knowledge of data governance and data security best practices.
• Knowledge in Snowflake and Salesforce AI offerings
• General understanding of GenAI related technologies: LLM, embeddings, chunking methods, vector databases, model evaluation, model governance, orchestration, model finetuning, agentic frameworks and function/tools

Abilities:

• Ability to work proactively with a high level of initiative and accuracy.
• Ability to manage multiple assignments effectively and meet established deadlines.
• Strong interpersonal skills to interact professionally with staff and stakeholders.
• Excellent organizational skills and attention to detail.
• Critical thinking ability ranging from moderately to highly complex tasks.
• Flexibility in adapting to changing business needs and priorities.
• Ability to work creatively and independently with minimal supervision.
• Ability to utilize experience and judgment in accomplishing goals.
• Experience in navigating organizational structures and collaborating across teams.

Applicants MUST be authorized to work in the U.S. We are unable to sponsor or take over Sponsorship of an Employment and/or Student Visa at this time or any time in the near future for sponsorship.

At Global Payments our vision is to be "Champions of Inclusion." We are fully committed and focused on creating a better tomorrow in the communities in which we live and work. We aspire to ensure fair treatment, access, opportunity and advancement for all team members. We believe all team members should be able to bring their true, authentic selves to the workplace and feel accepted, engaged and understood.

Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.

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