Job Description

Patient Care Coordinator (Per Diem) at Optum summary:

The Patient Care Coordinator provides friendly and efficient assistance to patients in a healthcare setting, managing check-in/check-out, registration, and payment processing. They ensure accurate insurance verification, maintain patient records in electronic medical systems, and support a positive patient experience. This role requires strong customer service skills, knowledge of medical office procedures, and collaboration with healthcare teams to enhance patient care.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Patient Care Coordinator ( Radiology, Surgery, OB ) is responsible for providing assistance to patients in a friendly and courteous manner. The Patient Care Coordinator is responsible for check-in and check-out functions, including registration and cashiering, and must maintain a neat and professional appearance and an organized work area.

Schedule: Per Diem

Location: 22121 FM 1093 Rd. Richmond, TX 77407. Some training may be required onsite in Pearland, TX.

Primary Responsibilities:

• Commits to collaborative interaction with patients to achieve excellent customer service and high levels of satisfaction
• Endorses mutual respect amongst all members of the healthcare team
• Practices positive guest/peer relationships and works with others to promote an efficient and effective team
• Demonstrates a positive attitude and understands how this relates to creating a caring environment and a favorable impression regarding KSC commitment to the welfare of our patients
• Processes check-in and check-out on POS system and displays knowledge of all POS functions
• Collects appropriate fees, co-pays, deductibles, self-pay and bad debt balances, surgical pre-payments and coinsurance amounts as determined and documented by Financial Review personnel to meet collection standards set by Operations. Issues receipts for all monies taken
• Assists patients in setting up payment plans with the Central Business Office
• Interacts with patients to discuss account information
• Provides assistance to process patients quickly and efficiently
• Ensures accurate information is obtained and conveyed to the patient
• Processes registration of new patients including name search and account set up with insurance and demographic information
• Relays information regarding wait time to patients
• Assists with filling out forms and paperwork required by the clinic
• Updates patient demographics in Epic
• Answers questions and provides assistance to patients either directly or by referring them to the appropriate person or department
• Contacts third party carriers to verify insurance coverage, benefits and eligibility when indicated
• Appropriately documents insurance information in Epic and performs proper routing to patient account analysts
• Obtains necessary corporate account/worker's compensation information
• Reviews work queues daily and performs corrections needed
• Performs cash control procedures for daily accounting of opening cash and balancing of ending cash
• Performs other duties as assigned by the site manager

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 1+ years of direct face-to-face customer service experience
• 1+ years of cash handling or collections experience
• 6+ months experience in a customer facing role within a medical office, healthcare setting, or other service-related industry OR 1+ year(s) Kelsey-Seybold Clinic (KSC) Ambulatory Service Representative (ASR) I or HIM Tech experience with 6 months ASR II cross-training experience and the successful completion of Epic Front Desk Training OR 2+ years KSC CBO, Managed Care, or Contact Center experience

Preferred Qualifications:

• 2+ years of working in a physician, hospital, or medical office environment to include patient registration, appointment scheduling or medical billing
• 2+ years of insurance and /or managed care experience to include insurance verification and the ability to identify, understand and communicate plan details to patients with HMO, PPO, EPO, Medicare and other plans
• 2+ years of direct face-to-face customer service experience
• 1+ years of cash handling or collections experience in a medical office setting
• Experience with computers and Windows-based software
• Ability to use Microsoft software applications including Word and Excel
• 10-key touch
• Knowledge of electronic medical record systems
• Bilingual- English/Spanish

Soft Skills:

• Excellent verbal and written communication skills
• Excellent professional and personal presentation style
• Basic math ability
• Knowledge of customer service principles and practices

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 to $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED

Keywords:

patient care coordinator, medical office, patient registration, insurance verification, customer service, medical billing, cash handling, electronic medical records, Epic software, healthcare administration

Job Tags

Similar Jobs