Job Description

Patient Care Coordinator at Optum summary:

A Patient Care Coordinator at Optum supports healthcare teams by scheduling appointments, verifying patient insurance, and managing patient interactions to ensure a positive patient experience. Responsibilities include handling patient check-ins, collecting co-pays, and maintaining electronic medical records while adhering to departmental policies and quality standards. This role requires strong organizational skills, communication abilities, and experience with medical office procedures to contribute to improved health outcomes and patient care delivery.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

We are looking for a Patient Care Coordinator in our Las Vegas, NV Office. A Patient Care Coordinator works cooperatively with all members of the care team and supports the vision of the Positive Patient Experience (PPE), answers phones, responds appropriately and routes calls as needed, responds appropriately and timely to patients request regarding appointments or exams, reviews referrals/orders for appropriateness and scan, create, protocol, tasking, and scheduling. Schedules appointments telephonically, inbound, and outbound, schedules appointments according to scheduling guidelines, policy and procedures, department productivity and quality standards and resolves routine to moderately complex issues, refers to supervisor when appropriate.

Work Hours: 8am to 5pm Monday - Friday

Location : 2300 W CHARLESTON BLVD, LAS VEGAS, NV 89102

Primary Responsibilities:

• Greet all external and internal customers in a courteous manner. Check in patients, collecting insurance information and patient paperwork as needed
• Confirming patient eligibility and benefits
• Make, verify, and schedule appointments, including updating demographics in EMR systems
• Collect patient co-pays and co-insurance amounts due. Reconcile daily collections
• Reschedule patient appointments due to cancellation
• Daily completion of tasks and email communications
• Assists co-workers and team members with duties when requested or assigned, to include but not limited to, floating to other locations
• Other duties pertaining to position

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at:

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• CPR Certified or willing to obtain certification within 90 days of hire
• 2+ years of medical office experience in performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
• 2+ years of experience with electronic medical records (EMR)
• Intermediate level of proficiency with PC computers including skills such as Microsoft Word, Excel, Power Point, and other departmental specific programs/applications
• Ability to travel to other practices if needed

P referred Qualifications

• Bilingual in Spanish/English

Soft Skills:

• Ability to work independently and maintain good judgment and accountability
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 to $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED

Keywords:

patient care coordination, appointment scheduling, medical office administration, insurance verification, electronic medical records, co-pay collection, patient communication, healthcare support, medical office experience, healthcare administration

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