Job Description
My City Home Inspector is dedicated to providing professional, reliable, and detail-oriented home inspections that help clients make confident property decisions. We are seeking a highly organized and proactive Operations Administrator to support our growing business. This role is essential in ensuring smooth day-to-day operations, efficient scheduling, accurate reporting, and strong communication between inspectors, clients, and management.
The ideal candidate is detail-driven, tech-savvy, and thrives in a fast-paced environmentwhere multitasking and customer service excellence are key.
Key Responsibilities
• Administrative & Scheduling
• Manage daily scheduling of inspections across multiple territories.
• Coordinate with inspectors, clients, and real estate professionals to confirm appointments.
• Maintain accurate records of inspection reports, contracts, and follow-up actions.
• Operations Support
• Ensure inspectors have the tools, documents, and resources needed for site visits.
• Track progress of inspections, ensuring timely delivery of reports to clients.
• Monitor compliance with company standards, state requirements, and industry
regulations.
• Customer Service
• Serve as the primary point of contact for client inquiries.
• Provide professional communication and follow-up to ensure excellent client experiences.
• Assist in resolving issues, rescheduling needs, or escalated concerns.
• Reporting & Data Management
• Maintain and update databases of inspections, client information, and company metrics.
• Assist in preparing operational performance reports for management.• Track key performance indicators (KPIs) such as turnaround times and customer
satisfaction.
• General Office Support
• Support bookkeeping, invoicing, and expense tracking.
• Assist with HR-related tasks such as onboarding new employees.
• Perform other duties as assigned to support overall business operations.
Qualifications
• Previous administrative or operations support experience (home services, real estate, or construction industry preferred).
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent communication and customer service skills.
• Proficiency with office software (Microsoft Office, Google Workspace, scheduling
software).
• Experience with CRM systems or inspection software a plus.
• Detail-oriented, dependable, and adaptable to changing business needs.
Why Join Us?
• Be part of a growing business with a clear mission to support homebuyers and
homeowners.
• Collaborative and supportive team environment.
• Opportunities for career growth and professional development.
• Flexible work environment with a mix of office and remote capabilities.
Job Details
• Job Type: Full-time
• Schedule: Monday–Friday, occasional weekend support as needed
• Location: Chattanooga-based with support for surrounding inspection areas (Sequatchie Valley, Dalton, Cleveland, Franklin)
• Compensation: Competitive pay with performance incentives
• Benefits:
• Paid training & professional development
• Flexible scheduling
• Employee discounts on services
• Retirement plan options
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