Job Description

Retail Center Associate selling customer's shipping, packaging and printing needs.

Responsibilities and Duties including but NOT limited to:

. Store Operations

• Oversee the daily operations of the UPS Store.

• Ensure the store is clean, organized, and fully stocked.

• Open and or close the store according to policy.

• Maintain compliance with corporate guidelines and safety standards.

2. Staff Management

• Recruit, hire, train, and supervise store associates.

• Create staff schedules and manage time-off requests.

• Conduct regular staff meetings and performance evaluations.

• Motivate and coach employees to meet productivity and service goals.

3. Customer Service

• Ensure high-quality customer service is delivered consistently.

• Resolve customer complaints or issues professionally and promptly.

• Handle escalated customer concerns.

4. Sales and Marketing

• Drive sales and monitor performance against revenue goals.

• Promote store services, including printing, shipping, mailbox rentals, and more.

• Develop local marketing plans and build relationships with the community.

5. Financial and Inventory Management

• Manage store budgets, expenses, and financial reports.

• Monitor cash handling and ensure deposits are made correctly.

• Maintain proper inventory levels and order supplies as needed.

6. Technical Knowledge & Compliance

• Understand and operate shipping, printing, and POS systems.

• Ensure compliance with shipping regulations, especially for international and hazardous shipments.

• Stay updated on new UPS products, services, and procedures.

7. Reporting and Communication

• Report store performance metrics to the franchise owner or corporate office.

• Communicate effectively with team members, vendors, and corporate support staff.

• High school diploma or GED required
• Retail/customer service experience
• Good communication and people skills
• Strong computer skills, including Email
• Outstanding phone skills
• Multitasking and to be a critical thinker
• Strong verbal and written communication skills
• Prompt, reliable, and responsible
• Able to lift 50+ pounds
• Ability to handle either opening or closing the store and work alone
• Willing and able to work 30-35 hours per week with a varying schedule, weekends are a must

*Previous applicants need not apply.*

Job Type: Full-time

Pay: From $18.00 per hour (More for UPS Store Experience)

Benefits:

• Employee discount
• 401K After 1 Year Of Employment
• Paid training

Compensation package:

• Monthly bonus

Schedule:

• 30-35 hrs
• Weekends Required

Experience:

• Retail sales: 1 year(Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

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